Talk to
our team.
For service enquiries, research materials, orders and documentation, reach our team.
Send an enquiry
Include your lot ID for an existing order or document request. For project work, a short outline is enough to start.
Enquiry guide
Get the right answer first time
Laboratory servicesInclude the material, the work required, approximate quantities, documents and timing.Request a quote
Orders and documentsInclude your order reference, the product name and the batch code on the unit.Request a report
Professional accountsTell us about your organisation, materials of interest and expected volumes.Apply for an accountFacilities and infrastructure
Our locations
Addresses and directions for each location are on our facilities page.
How do I match my item to the correct COA?
Find the lot or batch ID printed on the unit and compare it with the COA header or filename. If they do not match, contact support with the lot ID and we will send the correct document.
What are the delivery times?
UK orders are delivered in 1 to 3 working days, EU orders in 3 to 7 working days, and rest of world orders in 7 to 11 working days. Orders placed after 2 PM, at weekends or on public holidays are processed the next working day.
What if a product does not match its documentation?
Tell us and we will put it right. If what arrives does not match the documentation we issued for that lot, we refund the purchase in full. Contact support with the lot ID first.
How do I request a quote?
Complete the quote form with the material or product, the work required, approximate quantities and any timing constraints. We confirm feasibility, documentation, lead times and price in writing before anything starts.